Description
The role serves as the first point of contact for customers, analyzing incidents, developing solutions, monitoring service availability and performance, handling second-level support for hardware, software, and industry solutions, managing service-desk tickets, troubleshooting, documenting IT processes, and installing client hardware and software. It requires several years of on-site support experience, customer-facing problem-solving ability, client administration skills, basic technical understanding, and familiarity with Windows, Linux, Citrix, VMware, or another hypervisor.
