Description
The Onboarding Consultant will lead the onboarding and implementation of new KnowBe4 customers across its security awareness, cloud email security, and risk management products. The role coordinates with Sales, Customer Success, Product, Engineering, and Customer Support; provides hands-on platform setup, configuration, training, and technical guidance; documents onboarding milestones; and supports the transition of customers into production and adoption. The position is open to candidates located in São Paulo, Brazil, and requires customer implementation or onboarding experience, CRM and PSA familiarity, strong communication and customer service skills, and the ability to work with minimal supervision.
