Description
Playground is seeking an Onboarding Manager to be the primary contact for new customers, guiding them through the initial stages of using Playground's child care management platform. This role involves leading onboarding from kickoff to go-live, delivering training, developing resources, building scalable systems, collaborating cross-functionally with product, engineering, and support teams, and tracking key performance indicators to improve customer satisfaction and feature adoption. The ideal candidate will thrive on customer interaction, be adept at simplifying complex systems, and enjoy creating repeatable processes. This is an in-person position at Playground's Denver office.
