Ongoing Care Representative at ScentAir

The Customer Care Specialist manages and maintains customer relationships throughout the customer lifecycle, handling account creation, shipment validation, tracking, requests, research, reporting, account maintenance, receivables, invoices, statements, and escalations. The role supports onboarding, contract accuracy, past-due-account mitigation, and cross-functional customer-care activities, with a focus on building relationships with ScentAir customers. It requires an associate’s degree or two or more years of related experience, prior account-management experience, Microsoft Office and Excel skills, project and time-management abilities, strong communication and problem-solving skills, and knowledge of Salesforce is a plus. The position offers competitive pay, medical, dental, vision, and life insurance, a company-matched 401(k), and a hybrid work environment.