Description
The Onsite Enterprise Help Desk Agent provides first-line support to customer associates for mobile device issues, including iOS, Android, and Chrome devices. The role handles incoming calls, emails, and tickets; device setup, activation, troubleshooting, password creation, updates, order status, and ticket management. It is an onsite position reporting to the Westlake office daily from 11:00 a.m. to 8:00 p.m., Monday through Friday, and requires a high school diploma or equivalent, 1–2 years of mobility helpdesk or related experience, Microsoft 365 proficiency, and the ability to pass a background check.
