Description
D-ploy is hiring an IT Onsite Support Technician to provide first- and second-level onsite IT support for end-users in Sarajevo. The role covers hardware, software, mobile devices, peripherals, incident and service-request troubleshooting, ticketing-system documentation, user onboarding, knowledge-base maintenance, and service improvement. Candidates need at least two years of IT or onsite support experience, strong Windows troubleshooting skills, ServiceNow experience, fluent English and Bosnian/Croatian/Serbian, and the ability to work independently in a regulated environment.
