Description
Mercado Envíos is seeking a Quality Operations Manager to oversee transportation quality across its national network. The role owns KPI monitoring, deviation analysis, root-cause investigations, corrective actions, Lean and Six Sigma improvement initiatives, executive reporting, audit coordination, and the development of process standards. It also leads and develops a team of quality analysts and serves as the primary contact between the OE team and Transportation, NOC, and Operac teams. The position requires a degree in Industrial Engineering, Logistics, Business Administration, or a related field, at least five years of relevant experience, root-cause and KPI experience, advanced Excel and SQL skills, and Green Belt certification.
