Description
DailyPay is hiring an Operational Insights Specialist to support contact center analytics and embed generative AI into operational reporting workflows. The role analyzes interaction logs, transcripts, and customer sentiment; creates structured metrics, dashboards, and executive summaries; validates AI outputs; automates manual reporting; coordinates with IT and Data Engineering; and supports operational decision-making. Candidates need 2–3 years of data analytics, business intelligence, or operational analysis experience, AI and prompting expertise, contact center metrics knowledge, SQL and visualization skills, and a bachelor’s degree in a quantitative field. The role is hybrid in the New York City or Minneapolis office and includes health, vision, dental, equity, retirement, and other benefits.
