Description
Orange Business is hiring an Operations Manager to lead a direct team of Network Service Desk technicians and manage network operations, incidents, requests, changes, and problems. The role oversees service quality, SLA and KPI performance, escalated cases, customer satisfaction, team development, training needs, and operational procedures, while collaborating with IT clients, network administrators, engineering and operations leaders, and external suppliers. The position requires at least three years of service desk management experience, experience managing multi-domain services or products, strong LAN/WAN and global network knowledge, and experience managing client relationship quality.
