Description
The Operational Service Specialist supports EZRA’s Operational Shared Services team by managing open-enrolment registration and launch workflows, processing orders and invoices, coordinating with Customer Success, Billing, and technical teams, maintaining process documentation, and supporting participant onboarding and program completion. The role is an individual contributor reporting to the Manager, Operational Shared Services, and requires at least three years of back-office or administrative experience, technical-system experience, financial-process knowledge, and strong organizational and collaboration skills. It is based in London with a hybrid arrangement requiring three days in the office.
