Description
The Operational Service Specialist, FTC supports EZRA’s operational excellence and customer experience functions by managing open-enrolment registration launches, processing orders and invoices, coordinating with Customer Success, Billing, and technical teams, maintaining accurate financial and data processes, and supporting portal access, UAT, and program completion activities. The role is based in Toronto on a hybrid schedule requiring three days in the office and requires at least three years of back-office or administrative experience, technical-system experience, and knowledge of financial processes.
