Description
DHL Express is hiring a permanent Operations Agent for its Reading Service Centre in Reading, RG2 0RP. The role provides frontline customer service, answers calls, manages visitors, supports administrative and operational processes, handles problem pieces and redistribution, uses multiple computer systems, and contributes to KPIs and continuous improvement. The position follows a Monday-to-Friday 10:00–19:00 shift and requires strong communication, IT, analytical, and decision-making skills; administrative experience is preferred, while GCSE Maths and English or equivalent are required.
