Description
The role monitors customer experience and operational indicators in real time, diagnoses root causes, maintains customer-service and allocation-control databases, optimizes workflows, and prepares operational studies for leadership. It requires prior experience in customer service operations, customer experience, or operational monitoring, along with analytical, CRM, dashboard, and communication skills. Preferred qualifications include queue and workforce management, workflow automation, high-volume customer service, and database governance experience. Benefits include health and dental coverage, food or transportation allowances, leave, childcare assistance, and wellness partnerships.
