Description
The MMIS Production Support Analyst supports the day-to-day operations of the MMIS application in a 24x7 production environment. Responsibilities include monitoring applications, interfaces, batch processes, alerts, and system health; troubleshooting production issues; participating in incident bridge calls; documenting root causes and resolution steps; coordinating maintenance, deployments, and upgrades; generating operational reports; and collaborating with vendors, infrastructure teams, and application owners. The role follows a hybrid schedule at 100 Hancock Street, Quincy, Massachusetts, Monday through Friday from 9:00 AM to 5:00 PM, with work-from-home days as needed. Preferred qualifications include extensive IT operations and data analysis experience, enterprise application knowledge, APM and log-management tool experience, database and web-service expertise, and business analysis skills.
