Description
The Operations & Standardization Analyst leads the standardization backlog for Client Services by mapping and documenting current-state processes, reducing variation, establishing standardized operating procedures, and managing cross-functional projects through implementation. The role also evaluates automation readiness, measures KPI baselines and improvement outcomes, coordinates stakeholders across multiple business functions, and drives adoption of standardized processes. A bachelor's degree or equivalent professional experience is preferred, along with process-mapping, project-management, CRM, analytical, and stakeholder-management capabilities. The U.S. national base-pay range is $44,500 to $74,100, with geographic differentials possible.
