Summary from listing
The Operations Associate will support the founder of a fast-growing AI-powered note-taking product and broader software portfolio by managing Intercom customer support, identifying user issues and product trends, owning the public help center and documentation, creating user education emails and guides, and improving internal workflows and operational systems. The role requires strong writing, organization, empathy, communication, and product curiosity; Intercom, helpdesk, or documentation experience is a plus but not required.
