Description
The Operations Center Analyst at Latham & Watkins is a crucial member of the Technology & Information Services team. This role involves resolving global helpdesk issues, escalating and triaging incidents, and building relationships with subject matter experts to ensure smooth technology monitoring for new infrastructure and applications. Key responsibilities include streamlining processes, generating performance reports, identifying improvement opportunities, initiating maintenance and troubleshooting, coordinating operational procedures, and protecting sensitive information.
