Summary from listing
The role manages vendor relationships and contract administration for outsourced services, monitors vendor performance and service levels, resolves operational and technical issues, and supports operations implementation. It also performs business analysis, data analysis, requirements gathering, user-story development, testing, and UAT management. The position requires at least five years of relevant experience in operations, business analysis, or process excellence, along with knowledge of operational data, stakeholder management, and tools such as Power BI, Power Automate, and Lean methodologies.
