Description
Client is hiring two temporary Operations Knowledge Authors through the end of the year, with possible extensions. The role creates and maintains structured, searchable knowledge articles, guides, workflows, troubleshooting content, and release-ready documentation for Operations teams. The author will translate complex technical, diagnostic, policy, and product information into clear content, maintain metadata and governance standards, audit content quality, support release readiness, and use AI-assisted authoring tools. Candidates need at least three years of experience writing complex processes and product functionality, technical troubleshooting or how-to content, enterprise knowledge-platform experience, and strong writing, editing, collaboration, and organizational skills.
