Description
The Operations Lead manages operational readiness and day-to-day production support for a platform, coordinating incident, problem, change, release, and escalation activities across operations, DevSecOps, engineering, security, and support teams. The role establishes 24/7 processes, operational metrics, SLAs, runbooks, dashboards, and documentation; supports production deployments and rollback planning; leads root-cause analysis and continuous improvement; and partners with client stakeholders and program leadership. The position requires a hybrid schedule in Reston, Virginia, and client locations in the Washington, D.C. area, along with U.S. citizenship, a seven-year background check, and a U.S. government clearance.
