Description
The Operations Lead will oversee the stability and efficiency of payment flows, onboarding, access, KYC, incident management, vendor governance, and operational projects. The role manages escalations, KPIs, operational data, stakeholder relationships, documentation, and weekly operations reviews, while coaching an Operations Specialist. It requires at least three years of operations experience in a high-transaction or regulated environment, payment and PSP experience, incident-management and root-cause-analysis experience, analytical and stakeholder-management skills, and project-management experience. The role is based in Aalst, between Brussels and Ghent.
