Description
ICF is seeking an Operations Lead to oversee day-to-day operations for a large federal contact center and lead the transformation and consolidation of multiple customer support organizations into a unified enterprise capability. The role provides leadership across workforce management, quality assurance, training, knowledge management, operational performance, service transitions, and stakeholder relationships, while supporting modernization and continuous improvement. It is a nationwide remote position within the United States, requires a bachelor's degree or equivalent education and experience, and offers a full-time pay range of $174,701 to $296,992.
