Operations Manager at tipjar-r0pajgns

Compensation

£0/yr

Setup: Remote, Hybrid
Location: London, England
Type: Full-time
Level: not_specified
Posted: Aug 17, 2026

Description

TiPJAR is seeking an experienced Operations Manager to lead customer onboarding, service delivery, and support. The role involves coordinating with various internal teams to ensure smooth implementations, improving customer support processes, and acting as an escalation point for complex issues. The manager will also focus on optimizing operational efficiency, leveraging AI and automation, and contributing to overall organizational growth.

Required Skills

customer support
customer operations
onboarding
implementation
service delivery
operations
Strong customer service and relationship-building skills.
Excellent organisational and coordination skills.
Strong analytical and problem-solving abilities.
Comfortable investigating issues and working through problems methodically.
Experience working with software platforms and business systems.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and a high level of personal ownership.
Comfortable working cross-functionally with different teams.

Additional Information

Required Previous Experiences: Experience working in customer support, customer operations, onboarding, implementation, service delivery, operations or a similar role.
Experience supporting, supervising or leading others within a customer-facing or operational environment.
Preferred Qualifications: Experience in customer onboarding, implementation or project coordination.
Experience creating documentation, process guides or knowledge-base content.
Previous experience in a Senior Support, Customer Operations, Implementation, Onboarding or Team Lead role.
Experience within a SaaS, technology, fintech or hospitality technology business.
Experience with customer support platforms such as HubSpot, Zendesk, Freshdesk or Intercom.
Experience investigating or triaging technical support issues.
Exposure to APIs, integrations, CSV files or data imports.
Experience with automation tools and workflow platforms.
Understanding of operational reporting and performance metrics.
Exposure to hospitality operations, payroll, tronc or workforce management environments.