Description
The Operations Manager will lead, scale, and optimize a high-volume IT Server Support department serving 30 to 100 Support Agents and 4 to 8 Team Leaders. The role oversees daily onsite operations, SLA performance, complex technical escalations, capacity planning, hiring, performance management, and server reliability while collaborating with engineering teams. It requires at least five years of IT operations management experience, experience managing teams of 30+ technical professionals and lower-level managers, strong server infrastructure knowledge, and the ability to work 100% onsite in Tampa, Florida.
