Description
The Operations Manager serves as the acting COO for an assigned account or segment, translating client requirements and KPIs into workflows, establishing service-delivery plans, managing Account Coordinators, coordinating with field teams and property managers, and reporting service performance to clients. The role requires strong operational, leadership, communication, project-management, and customer-facing skills, along with a four-year business-management degree or equivalent experience, two to five years of sales and marketing experience, and event and project-management experience.
