Description
The Operations Manager oversees a small-to-large transportation service center and up to 450 or more employees, managing LTL freight operations across multiple shifts. Responsibilities include staffing, hiring, training, performance coaching, safety compliance, customer complaint resolution, freight verification, driver coordination, route assignment, KPI achievement, and service-center operations. The role requires strong leadership, customer service, planning, communication, computer skills, physical ability to lift at least 20 pounds, and availability for nights, weekends, and varied weather conditions.
