Description
IntouchCX is hiring an Operations Manager to direct and manage operational activities for certain programs while contributing to the campus’s strategic direction. The role oversees staffing, KPIs, service levels, team coaching and recruitment, operational performance, reporting, issue resolution, incentive programs, and cross-functional collaboration. Candidates need post-secondary education, at least five years of contact center experience, at least three years of operations management experience overseeing front-line employees, and strong communication, leadership, analytical, and organizational skills.
