Description
MCI is seeking dynamic and experienced call center leaders to support commercial and public sector clients. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. The role involves leading and mentoring a team of call center supervisors, coaching on customer service best practices, managing KPIs, and ensuring exceptional customer satisfaction. The position requires a minimum of 5 years of call center management experience, an Associate’s degree or equivalent, and strong leadership skills. MCI offers a competitive compensation and benefits package, including health benefits, paid time off, and career growth opportunities.
