Description
Marsh is hiring an Operations Manager for its Service Resolution and Customer Experience team at Now: Pensions. The role oversees a high-volume complaints, Trustpilot, social media, and discretionary decision-review function; improves service delivery and team performance; maintains quality, reporting, governance, and operational processes; and presents to Trustee, Strategist, TPO, and TPR stakeholders. The position is based in Nottingham and requires working at least two days per week in the office, with a stated Marsh hybrid policy requiring at least three days per week onsite or with clients.
