Description
Nationwide is hiring an Operations Manager for its Retail Services Function in a financial services contact centre. The role leads up to 12 Team Managers, drives continuous improvement, service quality, efficiency, cost, customer outcomes, and regulatory compliance, and collaborates with senior stakeholders and third-party suppliers. It is a 12-month fixed-term contract with hybrid working, requiring regular office presence depending on location and part-time status, and offers private medical insurance and other employee benefits.
