Summary from listing
The Operations Manager plans, coordinates, and directs service delivery for one or more clients, leading approximately eight team managers and supervising multiple teams across clients. The role manages recruitment, performance, training, employee engagement, call monitoring, client relationships, escalations, budgets, forecasts, invoicing, and operational KPIs, while driving financial and operational results. It requires 3–5 years of BPO/contact center operations management experience, strong leadership and client-management skills, and offers a permanent full-time contract with 24/7 rotational shifts, medical aid, and pension benefits.
