Description
The Operations Manager will lead and align operational functions across teams, oversee supervisors and floor performance, identify process improvements, analyze performance data, build cross-functional relationships, and lead operational reviews and communications. The role requires at least three years of Operations Manager experience in a BPO, call center, or similar environment, along with people leadership, data-driven decision-making, communication, project management, and workforce-management tool experience. It is a full-time remote position with WFH support, health coverage, leave benefits, and other employee programs.
