Description
The Operations Manager will oversee a cluster of supervisors and captains in the Philippine Operations, monitor account performance and service quality, coordinate staffing and account assignments, provide coaching and feedback, and develop incentive programs. The role requires BPO or similar operations management experience, at least one year of Virtual Assistant industry experience, strong English communication skills, and adaptability. It is a hybrid position within Metro Manila with US work hours of 40+ hours per week, and the posting also describes a remote work-friendly environment.
