Description
eClerx is hiring a full-time Operations Manager Call Center in Lima, Peru, to lead and oversee contact center and back-office operations, currently managing more than 60 employees with projected growth to more than 100. The role supervises teams, coordinates with clients, monitors performance metrics, manages audits and training needs, supports employee development and retention, and ensures compliance with organizational and information-security standards. Candidates need a relevant university degree, at least five years of contact-center experience leading teams of more than 100 employees, advanced English proficiency, strong leadership and stakeholder-management skills, and availability for Monday-through-Friday work in San Isidro, with flexibility for shifts, weekends, or holidays.
