Description
DHL Same Day is hiring an Operations Team Manager to own end-to-end customer service and operational performance across the EMEA region. The role leads operations and customer service teams, manages resources and schedules, owns key accounts and service failures, drives KPIs and continuous improvement, and collaborates across commercial, product, finance, IT, and global operations. Candidates need at least five years of customer service or operations leadership experience, mandatory freight forwarding, logistics, or supply chain management experience, and a university degree in business, logistics, supply chain management, or equivalent professional experience.
