Description
Mindlance is seeking a Quality Program Manager to maintain operational continuity and the stability of quality workflows. The role manages vendor performance, aligns Policy, Engineering, and Operations, monitors quality KPIs, performs root-cause analysis, supports data pipeline and workflow-system issues, leads calibration sessions, and maintains SOPs and operational trackers. The position requires at least seven years of customer- or client-facing experience in Trust & Safety, content moderation quality assurance, or BPO operations, plus five years of operations management experience, along with SQL or data visualization, stakeholder management, and process-improvement capabilities.
