Summary from listing
The client is hiring an Operations Manager/Industrial Engineer in Pretoria to optimize a contact centre through analytics, capacity planning, reporting, procedures, systems, and data management. The role includes team management, customer experience, continuous improvement, sales, and customer support. Candidates need a BEng in Industrial Engineering, at least three years of contact centre experience, and at least two years of management experience. The stated remuneration is R50,000–R65,000 per month.
