Operations Manager – Infrastructure at two95-international-inc-3

Setup: Remote - Malaysia, Hybrid
Level: not_specified
Posted: Jun 16, 2026

Description

The Operations Manager - Infrastructure seeks a highly skilled leader to oversee day-to-day infrastructure operations in a 24x7 environment. The role involves managing critical incidents, conducting post-incident reviews, and providing excellent customer service. It requires leading remote teams within a managed services framework, ensuring high availability, adhering to SLAs/KPIs, and fostering continuous improvement.

Required Skills

Technical Acumen
Managing Critical Incidents
Post-Incident Reviews
Exceptional Customer Service
Leadership
Managed Services Framework
Day-to-Day Infrastructure Operations
High Availability
Performance
SLAs
KPIs
Compliance Standards
Incident Calls
Root Cause Analysis
Preventive Actions
Customer Escalations
Relationship Building
Proactive Communication
Service Excellence
Accountability Culture
Collaboration
Continuous Improvement
Vendor Performance Monitoring
Service Improvements
Communication both Oral and written must be @ a good standard
Strong Co-ordination and influencing ability to drive Incidents or BAU tasks (I.e. Updates, upgrades, etc..) to closure
Has experience managing/leading cross functional team
Has experience or involved in user experience improvements, identifying trends and risks.
Ability to communicate clearly with both technical and non-technical people.
Strong technical skill set in Data Center (DC) Services, with prior hands-on working knowledge
Knowledge application support(optional) to understand the issues pertaining to application side
Experience in handling Major Incidents along with effective stakeholder management
Experience managing or working with offshore and remote teams
Knowledge of the CPG environment (optional)
Good understanding of ITSM processes and related governance

Additional Information

Required Previous Experiences: 10+ years of experience in IT Infrastructure Operations, with at least 5 years in managerial role.
Proven experience in managing 24x7 operations and critical incident handling.
Experience in working with remote teams and global delivery models.
Exposure to managed services environments and vendor governance.
Preferred Qualifications: Strong understanding of IT Infrastructure domains: Servers, Storage, Networking, Cloud (AWS), Virtualization, End user computing and Service Desk
Familiarity with ITIL processes and tools – ServiceNow.
Experience with monitoring tools (e.g., SolarWinds, , Dynatrace).
Knowledge of automation and scripting (e.g., PowerShell, Python) is a plus.