Description
Operations Manager-Late Shift for a customer service project in Prague, responsible for building and scaling operational structures, managing projects and client accounts, leading Team Leads and their remote teams, analyzing KPIs, coordinating stakeholders across Recruiting, Training, Quality, and Tech, and contributing to the broader development of the operations setup. The role requires strong operations/project management experience, strategic thinking, decisive leadership, fluent or native English, and availability for late shift hours in a hybrid work model.
