Summary from listing
HSBC is hiring an Operations Manager, Payment Services to oversee payment-service teams, plan and prioritize daily operations, support change programmes, develop operating procedures, set quality and performance targets, manage team leaders and individual development, recruit team members, cascade communications, manage resources and production-quality tools, and control operational risk. The role requires a university degree, at least three years of operations or related experience, at least two years of team-leading experience, knowledge of operational workflows and controls, and a strong customer-service record.
