Description
Superloop is hiring an Operations Manager – VoIP Services to lead the operational performance, service quality, regulatory compliance, provisioning, support, and delivery of its VoIP products and platforms. The role manages the corporate VoIP teams, oversees Emergency Call Service (000) compliance and supplier governance, leads complex incidents, establishes KPI and service-management cadences, and ensures readiness for changes and product releases. Candidates need a relevant bachelor’s degree or equivalent experience, at least five years of operational leadership experience in voice products or providers, regulatory and vendor-governance experience, and strong knowledge of VoIP protocols and platforms.
