Summary from listing
Leybold North America is hiring a National Operations Manager to transform its service operations from reactive firefighting to planned, process-driven performance. The role leads Field Service, Workshop/In-House Service, Service Administration and Back Office, and Operational Excellence, with temporary oversight of Technical Support during a transition. Responsibilities include establishing scheduling and dispatch processes, defining KPIs, improving utilization and billing accuracy, developing ROI-driven business cases, and presenting a 12-month transformation roadmap. The position requires at least seven years of operations management or service operations experience, experience transforming reactive operations, KPI framework development, multi-site team management, and financial acumen. It offers a hybrid arrangement, medical, dental, and vision coverage, and other benefits.
