Summary from listing
Leybold North America is hiring a National Operations Manager to transform its service operations from reactive firefighting to planned, process-driven performance. The role leads Field Service, Workshop/In-House Service, Service Administration and Back Office, and Operational Excellence, with temporary oversight of Technical Support during a transition. The manager will establish operating models, KPI frameworks, business cases, reporting, staffing decisions, and customer-satisfaction improvements, supported by senior leadership. The position requires at least seven years of operations management experience, experience transforming reactive operations, KPI and financial acumen, and experience managing geographically distributed service teams. It offers a hybrid arrangement and medical, dental, and vision coverage.
