Summary from listing
The Success Operations Manager will lead the Success Operations team supporting Colgate-Palmolive’s Customer Experience Engagement Center. The role coordinates quality assurance, training, knowledge management, workforce management, data analytics, system testing, AI and bot initiatives, customer surveys, and operational strategy while partnering with digital, sales, marketing, and commercial teams. It also manages team development, performance, coaching, and succession planning. The position requires a bachelor’s degree in business, marketing, finance, or a related field, at least five years of experience in multi-channel customer-facing teams, two years managing projects or people, and three years of technology experience.
