Operations Supervisor -Apprentice at ECAM

Department: Monitoring (CC03)Seniority in posting: Mid-level

Setup: On-site
Location: Iloilo
Type: Full-time
Level: mid
Posted: Jul 29, 2026

Description

ECAM is hiring a full-time Operations Supervisor to lead Detection, Escalation, and Monitoring Specialists. The role manages attendance and staffing, performance and quality metrics, employee development, customer escalations, reporting, process improvements, and small-scale projects. It requires a bachelor's or college degree, at least 2–3 years of supervisory experience in a BPO environment, strong Microsoft Office skills, English proficiency, and onsite availability, with evening, weekend, and holiday work.

Required Skills

Team leadership
Workforce management
Performance management
Quality assurance
Project management
Microsoft Office
English
Change management

Additional Information

Minimum Education: Bachelor's or college degree
Required Previous Experiences: 2–3 years of supervisory experience in a BPO environment
Experience leading and managing a team effectively
Experience conducting team meetings, performance evaluations, and providing constructive feedback
Experience implementing changes and leading teams through transitions
Experience fostering a positive and inclusive team culture
Experience monitoring and achieving SLAs and KPIs
Understanding of project and program management techniques and methods
Preferred Qualifications: Experience in security, armed forces, protective services, or video surveillance monitoring
Project management experience
Working knowledge of program or project management software such as Microsoft Project