Description
The Operations Supervisor oversees daily communication and coordination across departments, manages inbound customer calls, triages and preliminarily diagnoses service complaints, and coordinates with internal teams, regional service partners, and local technicians. The role leads direct reports, maintains Salesforce records, supports service-quality standards, and contributes to process improvements. It requires a high school diploma or equivalent, 3–5 years of customer service experience, strong interpersonal and problem-solving skills, and the ability to work primarily in a climate-controlled office environment.
