Description
The Service Department Team Lead coordinates repairs, parts, inventory, scheduling, customer service, warranty paperwork, and team communication for a home- and durable-medical-equipment service department. The role requires a high school diploma or equivalency, knowledge of equipment and medical billing, and experience as a team lead or supervisor; HME or DME experience is preferred. The position also requires a Level 2 background check and includes duties such as preparing repair quotes, supervising equipment, maintaining parts inventory, resolving customer complaints, and managing service appointments.
