The Operations Supervisor monitors team attendance, balances servers, manages communications, handles departmental QFN for attendance, maintains manual logger records, conducts scorecards and coaching, and oversees NTE, DA, and Coaching Logs. They also disseminate center updates, participate in quality assurance discussions, and support the 10-day planner.
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business process outsourcing (BPO)13700 Oakland Avenue, Highland Park, MI 48203
Qualfon is a business process outsourcing (BPO) company delivering AI-governed contact center, sales, and marketing services for regulated industries.