Description
The Training Operations Manager oversees the planning, scheduling, resource allocation, delivery, quality, and profitability of training operations. The role manages internal and external trainers, coordinates with Sales and other departments, handles customer issues, monitors operational KPIs, supports new programs and campaigns, and standardizes training processes and tools. It requires a bachelor’s degree, at least three years of operations or service-delivery experience, two to three years of team-management experience, strong leadership and communication skills, fluency in English and Vietnamese, and proficiency with Microsoft Office and training-management tools.
