Description
The FOIA Operations Supervisor directs day-to-day FOIA and Privacy Act case processing, assigns Track 2 cases, monitors production and quality metrics, coaches processors, manages rejected-case corrections, supports training and authorization, and escalates privacy, security, and conduct issues. The role requires a bachelor's degree or equivalent experience, at least five years of relevant case-processing experience, at least two years of team-lead or supervisory experience, and proficiency with electronic case-management systems and Microsoft Office. USCIS citizenship, suitability and Entry on Duty requirements, and access to sensitive government information are also required.
